Privacy statement
In this privacy statement, Thetford outlines how it handles your personal data as the controller, what information we collect about you, what this information is used for, and with whom and under what conditions this information may be shared with third parties.
Thetford Privacy Statement
We only process data we need for our products and services and to improve these products and services, and we handle the information we have collected about you and your use of our products and services with due care. We never make your data available to third parties for commercial purposes.
The commencement date for the validity of these conditions is 25 May 2018. The validity of all previous versions lapses with the publication of a new version.
The privacy statement of Thetford, based in Etten-Leur, applies to the use of any of the following websites and the services provided by Thetford:
www.thetford.com
www.thetford-europe.com
www.thetfordmarine.com
www.thetfordresidential.com
www.campapotti.com
Any questions?
If after reading our Privacy Statement you have questions about its content or implementation, or if you have complaints about these matters, you can contact us by sending an email to info@thetford.eu. We will contact you soon after that.
Right of access, rectification, restriction or erasure
If you have questions about the processing of your personal data or if you want to know what information we have recorded about you or for what purpose we use it, then you have the (legal) right to access your data. In addition or in connection with checking your data, you can ask us to rectify or erase your data. You are also entitled to object to the use of your personal data.
Which personal data do we process and for what purpose?
Depending on the purposes listed below, we process the following personal data:
contact details, including name, email address and telephone number;
information about your vehicle.
We process your personal data for the following reasons:
Thetford Friends
Thetford likes to get in touch with campers so that we can improve the camping experience. Thetford started the ‘Thetford Friends’ for this reason.
As a Thetford Friend, we may ask you what you think of our existing or new products. In addition, Thetford Friends have the opportunity to test new products and to visit the factory in Etten-Leur.
We will send the Thetford Friends information and news about camping, camping trade shows and our products by email. We also regularly give advice and tips for an even better camping experience.
Thetford Friends always have the option of not responding if we ask for an opinion. In addition, Thetford Friends have the option of unsubscribing as a Thetford Friend at any time using the unsubscribe button in the email they receive or by sending an email requesting this to friends@thetford.eu. Thetford Friends also have the right to access, erase, rectify, transfer or object to the use of their personal data.
Thetford will not store Thetford Friends’ data unless this is necessary. The data will be deleted if a Thetford Friend requests it or automatically if Thetford has had no contact with the Thetford Friend for three years.
Customer services
If you have questions or comments about Thetford products, you can get in touch with Thetford using the contact form on this website, by sending an email to info@thetford.eu or by calling us.
Thetford will not request more information than is necessary to assist you. We may ask for your telephone number or email address to contact you while we are handling your question. In addition, we may ask you for information about your vehicle and the relevant Thetford product so that we can provide you with a better service or to be able to check the warranty conditions.
You always have the right to access, erase, rectify, transfer or object to the recording of personal data. Thetford will not store your data unnecessarily; it will be deleted if you so request.
Thetford iNDUS app
The Thetford iNDUS app gives you, as a user, insight into the iNDUS system and, based on your location, shows you where you can discharge your wastewater. Your location is determined based on WLAN networks, mobile phone masts or by GPS. The data will be used to locate the nearest discharge locations in the app, it will not be used to register your location. Based on the serial number, the app provides Thetford with the location of the discharge location, any error messages and system diagnostics. The application only provides the serial number as a unique number, Thetford does not get any insight into your (personal) data.
When you use our app, we collect usage data from the app. We use this data for statistical purposes. In addition, the app will ask for authorisation to use Bluetooth to connect to the iNDUS system and access your device’s location to determine your location. You can manage the authorisation via the settings of your device.
If you report a malfunction or complaint to the iNDUS system via the button in the app, we will not ask for more information than necessary to help you. We may request your phone number or email address to stay in contact with you during the handling of your query. In addition, we can request information about your vehicle in order to provide a better service or to check the warranty conditions. At any time you have the right to request access to your personal data, to have your personal data deleted, corrected, transferred or, to object to the registered data.
Thetford will not save your data unnecessarily, it will be deleted when you request us to do so.
Security and safekeeping
Thetford takes the necessary technical and organisational measures to protect your personal data against loss or unlawful use. These security measures are periodically reviewed based on possible threats.
Our data is stored either on our own servers or on third-party servers.
Your personal data will be stored for as long as necessary for the purposes described in this privacy policy, or to comply with laws and regulations and/or to resolve disputes.
Processing: principles and legitimate interests
The processing of personal data takes place on the basis of the following principles stipulated in Article 6 of the General Data Protection Regulation:
Permission
Implementation of an agreement
Legal obligation
Performance of a task carried out in the public interest
Legitimate interest
Cookie policy
We use so-called ‘cookies’ on our website. Cookies are simple text files that contain information and that your browser stores on your computer. The website instructs the browser you are using to view websites (Google Chrome, for example) to store these cookies on your computer. We use functional cookies, analytical cookies, advertising and video cookies.
1. Functional cookies: so that our website works properly
Functional cookies are used to make the website more user-friendly by keeping track of the visitor’s behaviour and saving certain preferences. These cookies do not store any personal data and do not require consent.
2. Analytical cookies: to improve your use of our website
With these cookies we measure how you use our website. This will enable us to improve our information provision. We do not share the data we collect with others. This data is anonymous and not linked to your name, address, email address or other personal data. Your IP address is also anonymised.
Google Analytics: A tracking service that gives us insight into visitor behaviour, with the aim of improving the user experience. Insight is also gained into the results of advertisements on third-party websites.
Google Maps: This service is used to guide website visitors to the nearest dealer or service centre. For this purpose, Google Maps collects location data.
Hotjar: Hotjar cookies allow us to anonymously record visitor behaviour on our website, such as mouse movements, scrolls and clicks.
3. Advertising/Tracking cookies: to see which pages you visit
With these cookies we see which pages you visit on our website. This allows us to determine which of our advertisements are of interest to you and place them on other websites that you visit. For this purpose, we cooperate with advertising partners such as Google or Facebook. Through these partners, we also search for other target groups for which our advertisements may be of interest. The partners can use advertising cookies to track which other websites you visit. We only place these cookies if you give us permission to do so.
Google AdSense: A service that ensures you receive personalised ads from Google.
Google Ads: A service that ensures you receive personalised ads from Google.
Facebook (Meta) Pixel: Cookies that collect information about how a user uses the website. This information is used to show relevant Facebook ads on third-party sites (Meta) for a specific user based on the behaviour on the website.
Google Signals: Cookies that ensure you receive personalised ads from Google.
4. Video cookies: to display our videos
The video cookies are used to play the available videos. These cookies are initiated by the video host (YouTube, for example). For details of these cookies, please refer to the hosting provider: YouTube
You can also disable cookies. Go to the settings in your browser menu to refuse all cookies or only certain cookies. Please bear in mind that if you do not accept cookies, you may lose certain website functionalities and/or the user-friendliness of the website may be limited.
Sharing data with third parties
We do not share data with third parties.
