Premium LCD

Frequently asked questions

Usage

Do I need winter covers?

We recommend the use of winter covers when the refrigerator is being used in cool temperatures < 8˚C, and/ or when the vehicle is in storage or when being cleaned.

Which thermostat setting is the coldest?

We advise to set the refrigerator on cooling level 3, with an ambient temperature between 15°C and 25°C. A higher temperature needs a higher cooling level, a lower temperature a lower level.

When does my absorption refrigerator function optimal?

Refrigerators work best when the outside temperature matches the climate class. Absorption refrigerators have climate class “SN”, which corresponds to a range of 10 °C – 32 °C. The following applies here:

• Better at ambient temperature below 10 °C with winter covers *
• Good at an ambient temperature of 10 °C – 32 °C
• Better at an ambient temperature above 32 °C with Thetford fan kit **

* Winter covers for the ventilation grilles are available from specialist retailers
** The Thetford ventilation kit can be retrofitted at a specialist workshop.

Can I buy shelf clips or bins for my refrigerator?

Yes. Original Thetford spare parts are available through your dealer or Thetford Service Centre.

Use of gas while driving

Because of varying outside conditions during driving, good performance on gas can’t be guaranteed. Therefore Thetford does not advise to run your refrigerator on gas while driving.

How do I know if my refrigerator is on?

 Make sure that the selection knob is in the right position and the source is available. Please note, this model does not have a power indicator.

Where can I find what kind of model my refrigerator is?

In the refrigerator. Behind the vegetable drawer or on the side wall there is a data plate with all the model information.

What does the error code mean on my absorption refrigerator?

3: Error in gas operation
> Go to a specialist workshop

4: Indicates a defective 12V heating element
> Go to a specialist workshop

6: 12V power supply is out of tolerance (11.4V-15.5V
> Establish a sufficient, resilient power supply. If necessary, visit a specialist workshop

7: D-plus signal is missing
> Check whether the vehicle engine is running. If necessary, visit a specialist workshop

8: Indicates a defective 230V heating element
> Go to a specialist workshop

10: 230V power supply is outside the tolerance (190V-260V)
> Establish a sufficient, resilient power supply. If necessary, visit a specialist workshop

11: No usable energy can be found
> Check whether the desired type of energy is available.

13: The temperature sensor is defective
> Exchange temperature sensor. Note: If the temperature sensor is defective, the refrigerator shows a fault, but continues to run in an emergency mode.

Notes:

Work on live parts should always be carried out by a specialist workshop. If one type of energy cannot be used due to a fault, select an alternative type of energy.

Cleaning and maintenance

Do the chimney and burner need cleaning?

The chimney for gas operation will soot over time. The following applies here: the thicker the layer of soot, the less energy the gas flame can use. The refrigerator is not performing well. As the layer of soot increases, the chimney is less able to dissipate heat. There is a risk of heat build-up. That is why the fireplace and the burner should be cleaned regularly. Recommendation: Have the chimney and burner cleaned in a specialist workshop every year. The interval can be shortened if the refrigerator is operated frequently with gas or if the gas was contaminated.

Is it okay to defrost my refrigerator/freezer using a hair dryer, heat gun or boiling water?

 No, the sudden change in temperature will cause the inner surface of the refrigerator/freezer to distort. This will not be covered under warranty.

How can I defrost my refrigerator?

First remove all food, wrap it tightly in a newspaper and put it in a cold place or in an insulated bag. Then remove the drawer and leave the doors open. Put some dry towels in the refrigerator to catch the remaining water. When the refrigerator is defrosted, thoroughly dry the inside.

My refrigerator smells, how can I clean it?

It is important to clean the refrigerator regularly for optimal performance. First remove the shelves, door bins, slide-out box and the drawer. Then clean those parts and the inside of the refrigerator with a soft cloth and a mild household cleaner. Also use a wet, soft cloth for the outside of the refrigerator.

Should I take special precautions using my refrigerator during winter?

We advise using Thetford winter covers on the ventilation grills from 8 ˚C and below to ensure optimum performance. Winter covers can be obtained as an accessory from your Thetford point of sale.

How can I prepare the refrigerator before my journey?

You can do this after a minimum of 8 hours cooling, the food can be placed in the refrigerator. Do not completely cover the cooling fins with food, to preserve an optimal performance of the refrigerator. Make sure air can still circulate around the fins.

Troubleshooting

The Power-LED of my fridge is flashing?

Is your refrigerator defective? The power LED flashes red and the display flashes too?
Don’t panic, the cause can be quickly identified. In the case of refrigerators with an LCD display, a wrench is shown on the right, followed by the error code, in the example this is error code “10”. The meaning of the codes can be found here.

3: Error in gas operation
> Go to a specialist workshop

4: Indicates a defective 12V heating element
> Go to a specialist workshop

6: 12V power supply is out of tolerance (11.4V-15.5V)
> Establish a sufficient, resilient power supply. If necessary, visit a specialist workshop

7: D-plus signal is missing
> Check whether the vehicle engine is running. If necessary, visit a specialist workshop

8: Indicates a defective 230V heating element
> Go to a specialist workshop

10: 230V power supply is outside the tolerance (190V-260V)
> Establish a sufficient, resilient power supply. If necessary, visit a specialist workshop

11: No usable energy can be found
> Check whether the desired type of energy is available

13: The temperature sensor is defective
> Exchange temperature sensor. Note: If the temperature sensor is defective, the refrigerator shows a fault, but continues to run in an emergency mode

Notes:

Work on live parts should always be carried out by a specialist workshop. If one type of energy cannot be used due to a fault, select an alternative type of energy

Why isn't my refrigerator working in the automatic mode?

You may not have an automatic refrigerator, contact your dealer or Thetford Service Centre to see if this is the case.

My refrigerator will not select 'auto' function.

Not all refrigerators have the ‘auto’ function. Please refer to your owner’s manual.

Why isn't my refrigerator working on gas?

This is the following thing what you must do: Check if the gas bottle is not empty, also check if the valve of the gas bottle and all shut-off valves are open. Then switch the refrigerator off and on again. If none of this is the case, please contact your dealer or Thetford Service Centre.

My absorption refrigerator gives an error code.

While the display is flashing, hold down all three control buttons at the same time until it stops flashing. The temperature level bars that light up show the error code. You can read the error code from the table. In the example, it is error code “10”. You can find the meaning of the codes here.

3: Error in gas operation
Go to a specialist workshop

4: Indicates a defective 12V heating element
> Go to a specialist workshop

6: 12V power supply is out of tolerance (11.4V-15.5V)
> Establish a sufficient, resilient power supply. If necessary, visit a specialist workshop

7: D-plus signal is missing
> Check whether the vehicle engine is running. If necessary, visit a specialist workshop

8: Indicates a defective 230V heating element
> Go to a specialist workshop

10: 230V power supply is outside the tolerance (190V-260V)
> Establish a sufficient, resilient power supply. If necessary, visit a specialist workshop

11: No usable energy can be found
> Check whether the desired type of energy is available.

13: The temperature sensor is defective
> Exchange temperature sensor. Note: If the temperature sensor is defective, the refrigerator shows a fault, but continues to run in an emergency mode.

Notes:

Work on live parts should always be carried out by a specialist workshop. If one type of energy cannot be used due to a fault, select an alternative type of energy.

Why isn't my refrigerator cooling?

Please check if you switched on the refrigerator according to the instructions. Check if the vehicle stands level or if there is an available energy source to start the refrigerator with. If none of this is the case, please contact your dealer or Thetford Service Centre.

Why isn't the door closing properly?

It may be that the door of your refrigerator needs to be adjusted. Contact your dealer or Thetford Service Centre to check this.

My blue fault flashes on the display.

The blue LED is a fault diagnosis tool. It should be accompanied by a ‘spanner’ symbol and a number. Please refer to owner’s manual for a list of diagnostic codes.