For product recalls, please do one of the following:
For consumers and/or dealers checking recall status, fill out the recall contact form.
For dealers looking to warrant a recall part access our dealer portal
1200 Series High Temperature Sensor Recall
Norcold® Recall #10E-049
Models: 1200LR, 1200LRIM, 1201LRIM, 1210, 1211
Must fall within both serial number ranges:
Refrigerator serial number range from 315525 to 13088811
Cooling unit serial number range from 700000 to 13085759
Units produced from January 1, 2003 to October 6, 2010
If you are unsure if this recall has been performed or to report a recalled refrigerator, please contact us via the Product Compliance Contact Form, add pictures – clip on kit yellow/blue tag and the refrigerator serial number.
If you know this recall has not been performed or if your HTS has tripped, and your refrigerator falls within both serial numbers, you should immediately:
Set the refrigerator controls to “OFF”
Unplug the refrigerator through the service vent on the outside of the vehicle
Disconnect from shore power (if applicable)
Contact a local Dealer or Service Center as soon as possible to get your unit inspected and the High Temperature Sensor kit ordered and installed
Owners of recalled refrigerators should NOT operate their refrigerator until it can be professionally repaired by a local Dealer or Service Center
Failure to follow these instructions can result in a fire causing injury or death.
Note: If one or both of your serial numbers are outside of the recall serial number ranges listed above, and it is determined a replacement part is required, the Norcold® Temperature Monitor Control (TMC), part number 637360, is available. The TMC is not covered under the High Temperature Sensor recall, and the consumer will be responsible for all costs incurred. For consumers, please contact a local Dealer or Service Center.For dealers, please use the Dealer Portal.
N305/N306 Gas Valve Recall
Norcold® Recall: 18E-013
Models: N305, N306
Must fall within the following serial number range:
Refrigerator serial number range from 27378283 to 28230836
Units produced from September 15, 2017, to February 15, 2018
N260, N300, 322/323 Propane Gas Valve Recall
Norcold® Recall: 99E-036
Models: 322/323
Built: August, 1992 – August 1999
Serial Numbers (ID label inside the refrigerator): Lower than 734884
If you own one of these affected models, please do one of the following:
Turn the manual shut-off valve to OFF and operate on AV or DC power until the defect is repair. (No gas leak can occur during AC or DC operation)
Contact your local Dealer or Service Center to arrange a service date as soon as possible. The remedy kit and labor will be at no charge to you.
N6/N8 Series Cooling Unit Replacement Recall
Norcold® Recall: 02E-019
Models: N841, N821, N641, N621
Cooling unit serial number range from 1038000 to 1099000
These refrigerators were mostly installed in, but limited to, vehicle models from 1999 to 2000
Combination Control Gas Valve
Norcold® Recall: 02E-044
Refrigerators built from January 1987 to May 1995
If the serial number for your refrigerator model is within the specified range as listed below, the refrigerator’s gas valve needs to be remedied immediately. Refrigerator model and serial numbers can be viewed by looking on the inside right of your refrigerator cabinet.
Models and Serial Number ranges:
Norcold® 442:
Serial Numbers between 01000 – 08255
Norcold® 443:
Serial Numbers between 01000 – 11972
Norcold® 452:
Serial Numbers between 01000 – 11972
Serial Numbers between 01000 – 14302
Norcold® 462:
Serial Numbers between 00001 – 120909
Norcold® 463:
Serial Numbers between 00001 – 05210
Norcold® 482:
Serial Numbers between 00001 – 24398
Norcold® 483:
Serial Numbers between 00001 – 03518
Norcold® EV452:
Serial Numbers between 01002 – 10327
Norcold® EV462:
Serial Numbers between 01000 – 01283
Norcold® EV463:
Serial Numbers between 01266 – 01283
Norcold® EV482:
Serial Numbers between 01000 – 01204
Norcold® EV483:
Serial Numbers between 01050 – 01319
Norcold® 874EG2:
Serial Numbers between 01000 – 03988
Norcold® 874EG3:
Serial Numbers between 01000 – 02347
Norcold® 875EG2:
Serial Numbers between 01000 – 24711
Norcold® 875EG3:
Serial Numbers between 01000 – 05696
Immediately switch your refrigerator’s controls to AC or (or DC power, if available, while in transit). No LP gas power operation should occur as it could create an unsafe condition.
Contact your local Dealer or Service Center to arrange a service date as soon as possible. The remedy kit will be at no charge to you.
If you are unsure if this recall has been performed or to report a recalled refrigerator, please contact us via the recall contact form.
If you are unsure if this recall has been performed or to report a recalled refrigerator, please contact us via the recall contact form.
If you know this recall has not been performed or if your HTS has tripped, and your refrigerator falls within both serial numbers, you should immediately:
Set the refrigerator controls to “OFF”
Unplug the refrigerator through the service vent on the outside of the vehicle
Disconnect from shore power (if applicable)
Contact a Norcold® Authorized Service Center as soon as possible to get your unit inspected and the High Temperature Sensor kit ordered and installed
Owners of recalled refrigerators should NOT operate their refrigerator until it can be professionally repaired by a Norcold® Authorized Service Center.
Failure to follow these instructions can result in a fire causing injury or death.
Note: If one or both of your serial numbers are outside of the recall serial number ranges listed above, and it is determined a replacement part is required, the Norcold® Temperature Monitor Control (TMC), part number 637360, is available. The TMC is not covered under the High Temperature Sensor recall, and the consumer will be responsible for all costs incurred.For consumers, please contact a Norcold® Authorized Service Center.For dealers, please use the dealer portal.
Helpful Hint: If you’re purchasing a used coach/travel trailer from a private owner equipped with a Norcold® 1200 series refrigerator, Norcold® recommends opening the access panel to ensure the High Temperature Sensor recall kit is present and installed properly. If unsure, please contact a Norcold® Authorized Service Center.
General Questions
All recall service parts must be shipped to and installed by your local service center. For your local service center to obtain recall parts, they will need to contact Norcold® directly, report the required diagnostic information, therefore, there would be no reason for reimbursement.
No, as the Norcold® High Temperature Sensor (HTS Kit) is a national safety recall with the National Highway Traffic Safety Administration (NHTSA), Norcold® is unable to send parts directly to consumers. All parts must be shipped to and installed by a trained service technician; you can find your local Norcold® Service Center here.
No, the consumer is responsible for the service call fee as it is a convenience.
Troubleshooting
Your refrigerator can stop operating for several reasons. Norcold® recommends contacting your local service center to have your refrigerator properly diagnosed.
Bypassing, altering, or modifying any of the electrical components of your refrigerator, including the HTS system, can limit or remove safety aspects of your refrigerator and should NOT be done under any circumstances.
If slow flashing (1 flash per second): Low DC power.
If fast flashing (2-3 flashes per second): There’s a break in thermistor wire.
To have this flashing cleared, you will need to take your unit into your local service center. This is not something that is serviceable by the consumer, for safety and liability reasons.
A solid red light means the High Temperature Sensor (HTS Kit) has tripped. Please turn off the refrigerator and unplug from the 110V outlet. For proper diagnostics, contact your local Norcold® service center for safety and liability purposes.
