1200 Series

Frequently Asked Questions

Troubleshooting

My refrigerator stopped operating. Will a removal of the High Temperature Sensor make the refrigerator work?

Your refrigerator can stop operating for several reasons. Norcold^® recommends contacting your local service center to have your refrigerator properly diagnosed. Bypassing, altering, or modifying any of the electrical components of your refrigerator, including the HTS system, can limit or remove safety aspects of your refrigerator and should NOT be done under any circumstances.

What is causing the door alarm to continue to sound off?

Door is open longer than 2 minutes. There can be other causes, door sagging, bad door switch and warped door.

My refrigerator shows a fault code. What should I do?

Please see the error code list for your specific fridge model.

At my travel destination, my refrigerator does not operate very well. What could be the problem?

For gas absorption, it is important to ensure the unit is completely level. It cannot exceed 3 degrees side to side or 6 degrees front to back. Another area to check is the AC and ensure it is 30 amp service or greater.

Where can I find what kind of model my refrigerator is?

On gas absorption models, the tag is inside the fridge, right hand side of the cabinet above the top shelf. DC and AC/DC models, the tag is inside the fridge, left hand side of the cabinet above the top shelf. N2175 models it is on the left hand side of the cabinet behind the crisper drawer near the fridge bottom.

General Questions

Can a consumer have a High Temperature Sensor sent directly to them for self-install?

No, as the Norcold® High Temperature Sensor (HTS Kit) is a national safety recall with the National Highway Traffic Safety Administration (NHTSA), Norcold® is unable to send parts directly to consumers. All parts must be shipped to and installed by a trained service technician; you can find your local Norcold® Service Center here.

How to

How level must my AC/LP refrigerator be?

This refrigerator can be no more off level than 6 degrees side to side or 3 degrees front to back.

How should I connect my DC refrigerator?

Every new Norcold® comes with a installation and owners manual. Read and follow installation manual for your particular refrigerator model. Everything you need to know about what is required is contained within this document.

Why doesn't my refrigerator work on 12V when the car engine is not running?

This would apply only to the N3100 and the N4100 model refrigerators. The DC power source for these units is linked directly to the engine battery of the vehicle.